Environmental Remedies, Inc., Asbestos Popcorn Ceiling CA, Popcorn Ceiling San Francisco, Asbestos Floor Tile, Lead Abatement, Abatement Lead, Lead Paint Abatement, San Francisco

Quality of Work

Customer Service

Thank you for the opportunity to serve you. We sincerely appreciate your business. In order to maintain the highest quality of service, we would like to know how we can improve. Please take a moment to evaluate our services by completing this survey.

Customer Information

Name:

Company (If applicable):

Address:

Phone Number:

* E-mail Address:

Survey Questions

1. Considering your most recent experience with ERI, please indicate your level of agreement with the following statements…
(5 = Strongly Agree, 4 = Agree, 3 = Nuetral or N/A, 2 = Disagree, 1 = Strongly Disagree)

	5	4	3	2	1	N/A
ERI responded promptly to my request.
Representative was courteous and professional.
Representative was knowledgeable about the services requested.
Representative clearly explained the process.
A written estimate was provided to me promptly.
The crew arrived on time.
The crew was courteous and professional.
The crew finished within the established time frame.
The project manager was available when needed.
An invoice was received within a reasonable amount of time.

2. If there were any problems or issues, did we correct them promptly to your satisfaction?

Yes

If no, please explain:

3. Overall, how would you rate Environmental Remedies, Inc.? (5 = Excellent, 1 = Poor)

4. Before hiring ERI, did you contact any other abatement companies?

Yes

If so, which one(s) and why did you choose ERI?

5. What percentage of your business do we have now? (Companies Only)

100%

75%

50%

25%

Other

6. If less than 100%, what would it take to earn additional business from your company? (Companies Only)

7. Additional Comments/Questions?