The collective expertise and qualified professionals of Environmental Remedies, Inc. clearly set it apart from the competition. As a young company trying to establish itself in the industry, we take on each project as if we have something to prove. As a result, we’ve adopted a culture, opposite that of our competitors, that emphasizes quality in all that we do.
To ensure this attitude translates into satisfied customers, ERI upholds its three core strengths that are critical to the success of each project.
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 Experience: ERI’s experience goes well beyond its age as a company. Its president has been in the abatement industry for 25 years, and ERI employs only the most experienced estimators, technicians and supervisors. In fact, each technician has a minimum of five years of experience, while each supervisor has a minimum of 11 years of experience. This experience allows the ERI team to provide accurate estimates, ensure compliance with the laws governing your specific project, and anticipate and respond to any circumstance that may arise throughout the process. Every property is different and every requirement is unique, so selecting an abatement contractor that has seen and done it all is essential. |
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Customer Service:  ERI is fully committed to the needs of its customers. Next to safety and compliance, ERI focuses the bulk of its efforts on improving its already stellar customer satisfaction rating. ERI prides itself on expedient response times, flexible scheduling, friendly and informative staff, expert project management, and thorough follow up. As part of ERI’s Total Quality Management program, ERI regularly surveys its customers to track and measure its level of service. Anything identified as deficient is addressed through weekly training and discussions and then monitored for improvement. As a result, ERI boasts a 96% customer satisfaction rating as determined by an independent rating company.
Click here to see where this rating came from. |
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Workmanship: Environmental remediation is a heavily regulated industry. As a result, improper handling of asbestos, lead, or mold can lead to serious consequences for all parties involved. Therefore, quality workmanship is paramount. ERI technicians are clean, meticulous, and highly trained, and each is incentivized for error free performance. ERI also implements a strict quality control program with multiple levels of accountability and measurable standards of performance. From initial contact through final inspection, ERI executes “quality checks” throughout its operational procedures to ensure each project meets the strictest of regulatory requirements and the highest of customer expectations. 
